Eligibility for Returns and Exchanges
As a clear service commitment, under Dash's service standards, contact Dash before sending anything back so authorization and return instructions can be issued; a no-reason return or exchange is available for 30 days from the date the order is delivered, as reflected in this published policy.
Cancellations and Return Routing
For straightforward administration, under Dash's service standards, unless Dash gives an authorized alternative, the return location is 150 Oakfield Dr, O Fallon, Missouri, 63368, United States and advance approval remains required; cancellation is available before dispatch, and the return process applies once shipment has occurred, as reflected in this published policy.
Merchant-Paid Returns
For the avoidance of uncertainty, the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete; in the same context, for an authorized no-reason return or exchange, the merchant bears the return freight and provides a prepaid method, and this rule governs the applicable process.
Excluded No-Reason Returns
For consistent order handling, for Dash customers, the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; a listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right, as reflected in this published policy.
Preparing an Item for Return
To state the rule precisely, for Dash customers, keep and return included accessories, parts, and packaging to the extent reasonably possible; excess handling damage may lead to a lawful reduction in the refund, but ordinary inspection does not, as reflected in this published policy.
Receiving Your Refund
For the avoidance of uncertainty, the customer's bank or card provider controls any additional posting delay; the original payment method receives an approved refund within 5-10 business days following receipt and inspection, and this rule governs the applicable process.
Merchant Information
Business name: Dash
Trade name: Dash
Email: support@dashlife.shop
Phone: 3147802901
Physical address: 150 Oakfield Dr, O Fallon, Missouri, 63368, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)